I went to watch the BCS championship game at a very trendy bar in Los Angeles and to my surprise, it was pretty empty.

I would like to think that this was a result of the game itself and USC was not playing.

Anyway, the two bartenders and the wait acted as if I didn’t exist. One of them even commented on how tired he was and didn’t want to be a work.

Hmmm. He must be wealthy that he really doesn’t need this job as a bartender.

Anyway, I thought of this blog I wrote and also thought that the X and Y generation can really hurt our businesses via these blogs.

With the advance of information at our fingertips and a tightening economy, consumers will want to spend their hard earned cash in places that treat them properly.

We have to think about training our employees to give better customer service.

We also have to think keeping those employees who do a great job for our business.

As I continue to research my Ph.D. I realize that there are ways to better our business via the knowledge and understanding of how humans function.

We must foster their development where we can to help our business and cultivate better employees.